There is no term to this agreement between the client or Everything Pretty Pristine Cleaning. Client may cancel cleaning service at any time. Everything Pretty Pristine Cleaning also reserves the right to cancel the service provided at any time if the job is not an ideal fit for the company. If you must cancel service, we ask that at least 2 weeks be given.
In case we do not meet or exceed your expectations we do have a 100% guarantee on our work. Please recognize that with any other service we have occasional mishaps. If for some reason something does not meet your approval, please inform our office within 24 hours, and we will make arrangements to have the problem corrected at no additional cost within 24 hours of your complaint. Everything Pretty Pristine Cleaning does not refund cleaning services unless we did not back up our guarantee to send someone to your property to re-clean the area(s) of concern. All calls and appointments will be scheduled during normal business hours only.
We will always strive to arrive on the day and time as requested and agreed upon; however, in rare cases we may have to reschedule due to employee illness or other obstacles out of our control. Rescheduling will always be a last resort, and will only be done once all other options have been exhausted. If for any reason we are running behind or something should come up an agent will contact you as soon as possible to let you know of the situation.
a. sickness - if someone in your home is or becomes contagiously ill, please contact our office to reschedule your service. This ensures keeping the staff of Everything Pretty Pristine Cleaning happy and healthy to be able to better service our clients.
b. weather- in severe weather we may determine it is not safe to travel, therefore all services will be cancelled during that time. When this occurs, we do our best to reschedule you as quick as possible. You will not be billed for any services not provided and cancelled due to weather conditions.
c. Holiday Closures - Everything Pretty Pristine Cleaning is closed for business most major holidays including, New Year’s Eve, New Years Days, Easter, Memorial Day, Independence Day, Thanksgiving, Black Friday, Christmas Eve, and Christmas day. If your scheduled service falls on one of these holidays, we will attempt to reschedule you as quickly as possible. Our schedules do fill up fast around the holidays, we suggest booking service 4 - 6 weeks in advance around this time.
d. Appointment Time Frames - There are two appointment windows available for cleaning. Our morning appointment arrival is between 8 am and 10 am and our afternoon appointment arrival time is between 12:30 pm and 3 pm. We prefer all homes be completed no later than 5 pm, however this may change based off client’s needs.
Everything Pretty Pristine Cleaning uses all of our own cleaning solutions and equipment. Should you wish for us to use your cleaning products or equipment, please call the office prior to your cleaning. If you have asked us to use any of your products or equipment you agree not to hold Everything Pretty Pristine Cleaning or any personal responsible for damage to any article or component. We require that all housekeepers clean in a safe and non - hazard environment, therefore please note we may not be able to use all products.
Accidents and Damage - due to the nature of our business, our staff is required to virtually touch everything in your home. We are very careful with your belongings, however if any damages occurs while cleaning your home, our staff are instructed to immediately call our office and to leave a note advising client of accident. The office will also follow up with the client to determine the best course of action. In the event that an item is damaged or broken , we reserve the option of repair or replacement. A dollar value on a “ one-of-a-kind “ item destroyed must be demonstrated in order that a settlement be determined. Everything Pretty Pristine Cleaning is not responsible for damage due to normal cleaning techniques of improperly installments, unstable furniture with fragile items, or old or worn items, items broken from normal cleaning techniques that could not have been prevented unless left untouched. These items include but are not limited to old blinds, wood that is already worn from age or poor past cleaning techniques, fixtures or items placed on an unstable surface. Please inform us if any items in your home require any specifics. All surfaces, ( marble, granite, etc.), are assumed to be sealed and ready to be cleaned without causing harm.
a. The worst form of damage is something irreplaceable, either monetary or sentimentally valued. We suggest to be on the safe side and store these items away or previously instruct our office to note staff not to touch this area or item on scheduled service days.
b. Breakage of household items or damage to the home must be reported within 24 hours of the incident taken place in order to create a case. Client must include pictures and full details before a case can be made if incident happened without housekeeper acknowledgement. House keepers are required to take pictures and provide detailed information immediately if any damages or broken items happen while on the job.
Security and Entry - Security is a major concern at Everything Pretty Pristine Cleaning, It is ideal for a client to be home when staff arrives to gain entry, however we understand that our clients may have other engagements. If you are unable to be home to let staff enter please arrange a point of entry and access and parking instructions with our office. Everything Pretty Pristine Cleaning recommends the use of lock boxes to store your key. We can also use garage codes, access panel codes, alarm codes, etc.. Please give this information to our office prior to your scheduled cleaning. Our policy is to lock the door while we are cleaning and not to allow access to unknown persons. For safety reasons, please do not rely on our cleaning professionals to let in other service workers during the time we are in your home. While we do everything to maintain a staff of integrity, please play it safe and secure all cash, jewelry, and all small valuables.
Pets - Everything Pretty Pristine Cleaning loves our friendly fur clients. Please let us know if you have any pets, how many pets, what type of pets, and the name(s) of the pet(s). If pet is aggressive, it must be secured while service is being provided. If pets are friendly, we will gladly clean around them or place them in an area of your preference until home is cleaned. Everything Pretty Pristine Cleaning employees are instructed not to enter a home if they believe an animal is a threat. Please consider pets may behave differently without the presence of a family member.
Hazardous conditions - Employees of Everything Pretty Pristine Cleaning are instructed to leave certain items untouched., Such items and areas that contains blood, bodily fluids, or excretions. Insect infestation may also prevent staff from servicing an area, such insects as ants, termites, fleas, or bed bugs. Client will be contacted if issue arises. We do not clean inside curio cabinets. If you have other items that you prefer we not clean or handle, please contact our office prior to your scheduled service. Our staff can not climb higher than a step stool, work on the outside of our home ( other than porch services offered ), move furniture that contains electronics, move furniture or objects weighing more than 50lbs, prepare your meals, provide any pet or children related services, or empty diaper pails or potty chairs.
Service Preparation - While we don’t want you to clean your home, we ask that you please prepare your home prior to scheduled services. Some examples of this include removing excess clutter from floors and other surfaces, laying out any fresh linen and towels, removing and placing in laundry basket any dirty linen, towels, or clothes, and remembering to place air filter out where applicable services apply. When more area is exposed, it allows housekeepers fuller access to sanitize and clean making the service to be more thorough and efficient. Please state if you would like our housekeepers to do the prep - work for you and we can adjust rates and time allotted. Rooms needing prep work or an extreme extra amount of time start at an additional $15.00 per room based off of size and nature of room. If for any reason you wish not to have a particular room or area cleaned, please leave a note in visible plain sight or contact the office prior to service. Closed doors are not direct indications that you do not want service on a particular room.
Hourly Services - For hourly services time accumulates from the beginning of arrival and unloading the equipment and supplies on premises, to the time of departure of the home after all equipment and supplies have been loaded back in the vehicle. Depending on size and nature of home Everything Pretty Pristine Cleaning does not guarantee that the home will be entirely finished in hours purchased. Additional time may be purchased to complete priority list upon availability in schedule.
Payment - We greatly appreciate full payment on or before the day of your cleaning service. We currently accept on line payments via debit, credit, or electronic check. Quotes are free however, a $25.00 deposit is required to schedule an appointment. Invoices are emailed prior to , but no later than day of service. A $10.00 per day non - payment fee will apply to accounts that have not made their on - line payment within 24 hours of received services appointment. A $35.00 fee will be charged for any returned checks, in addition to any fees charged by the banks. In the event there remains and overdue balance, the account will be transferred to a collection firm and you agree to pay any and all attorney fees, court costs, and interest accrued in efforts to collect the overdue amount. Any and all legal means will be utilized to collect past due balances. All prior balances must be paid in full before next service.
Gratuity - Everything Pretty Pristine Clean values our employees just as much as our clients and for that we offer our employees perks. Gratuity is never expected or required, however it’s a great way for our clients to show additional appreciation of our housekeepers. Any tips can be made via cash that is clearly outlined and described as a tip or online with your payment.
Rate changes - Please note that Everything Pretty Pristine Cleaning reserves the right to reevaluate and change rates at any time. Customers who have prepaid for services will not be effected by rate change until all prepaid services prior to rate change have been fulfilled. Clients will be notified 2 weeks prior to any changes.
Cancellation and lock outs - We understand that things change and happen unexpectedly. If you need to cancel or reschedule we ask that you please do so a day prior to scheduled service via email or phone. A $25.00 fee will apply for any services not cancelled within 2 hours prior to the first hour in the appointment time frame scheduled. Please also note that there is a $25.00 fee if unfaulty to Everything Pretty Pristine Cleaning we are unable to gain entry to service your home according to scheduled appointment. We will attempt to make contact with client, however, if we are still unable to service the home as scheduled this will be considered a lock - out and a $25.00 fee will be charged.
Private Hiring of Everything Pretty Pristine Cleaning employees - Please understand that we invest a lot of time and resources into recruiting, training, retaining our employees and for this reason we have policies in place to protect ourselves against such losses that would occur from an employee working privately for a current or previous customer. Everything Pretty Pristine Cleaning forbids our staff to work for any of our clients on the side or solicitation of their services to our client with out Everything Pretty Pristine Cleaning’s documented consent. Each of our employees are required to sign a non - compete agreement at the start of employment. Please note that the same rules apply to our customers and we discourage our customers from privately retaining services from our employees.
a. If during the time of this agreement or for 12 months there after, client directly or indirectly retains the services of any employee of Everything Pretty Pristine Clean ( or ex - employee within 3 months of the employee’s termination from Everything Pretty Pristine Cleaning) who has provided services to client on behalf of the company, client agrees that Everything Pretty Pristine Cleaning will be damaged, but that the amount of this damage will be difficult to determine.
b. Accordingly, client agrees that for each such Everything Pretty Pristine Cleaning employee hired by client, client will pay Everything Pretty Pristine Cleaning Twenty - Five Thousand U.S. Dollars ( $25,000) as liquidation damages. Not withstanding the foregoing employee of Everything Pretty Pristine Cleaning shall include only employees of Everything Pretty Pristine Cleaning who provide service to it’s customers and shall not include accountants, attorneys, or other independent contractors of Everything Pretty Pristine Cleaning who provide service to them.
Social Marketing - Everything Pretty Pristine Cleaning may use before and after pictures from cleaning services in our clients homes. We will never display any personal information or items such as family pictures, degrees, contact information etc., that would compromise your privacy. If you prefer to opt out of social media photos please send request to email@example.com.
Feedback - We encourage any feedback regarding your service provided by our staff. You are welcome to leave reviews and recommendations of our service on the web. For every positive review you and the housekeeper whom serviced your home will receive a reward. Also, if you are pleased with your service, please share your feed back with friends, family, and neighbors. We have referral rewards for our clients as well.
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